Welcome to HuggyMama. These Terms of Service govern your use of our website, huggymama.com, and any purchases made through our store.
Throughout these Terms, the words “HuggyMama,” “we,” “us,” and “our” refer to HuggyMama. By visiting our website, placing an order, or using our services, you agree to be bound by these Terms of Service and our other applicable policies.
1. PRODUCT AVAILABILITY & ORDER FULFILLMENT
Our products may be produced and fulfilled in batches depending on inventory levels and customer demand.
Orders are generally processed in the order they are received. While we make every effort to keep products available, certain items or sizes may temporarily become unavailable due to production or inventory limitations.
Placing an order does not guarantee immediate dispatch if the product is temporarily awaiting inventory or is being fulfilled as part of a production batch.
If an unexpected inventory or fulfillment issue significantly affects your order, we will make reasonable efforts to contact you using the information provided at checkout.
2. PROCESSING & SHIPPING TIMES
Our typical order timeline is:
Order processing: 1–3 business days.
Estimated shipping time: 7–15 business days, depending on the destination and shipping carrier.
Estimated total delivery time: up to approximately 18–20 business days from the date your order is placed.
These timeframes are estimates rather than guaranteed delivery dates.
During periods of high demand, holidays, promotional events, carrier disruptions, customs delays, or other circumstances outside our reasonable control, processing or delivery may take longer than the standard estimates.
If an order requires additional processing time due to unusually high demand, we will make reasonable efforts to notify affected customers.
3. PRODUCT IMAGES & DIGITAL REPRESENTATIONS
We make every effort to present our products as accurately as possible on our website.
Some product images, lifestyle photographs, digital compositions, or AI-assisted visual materials may be used to illustrate the product, its appearance, fit, or intended use.
Actual products may have minor differences in color, texture, stitching, finish, or appearance due to lighting, photography, screen settings, manufacturing processes, or normal product variation.
Such minor differences do not necessarily indicate that the product is defective or materially different from the product described on our website.
4. ORDERS & ACCEPTANCE
When you place an order through HuggyMama, you are submitting a request to purchase the selected products.
After placing your order, you will receive an order confirmation email acknowledging that we have received your order. This confirmation does not necessarily mean that your order has been fully accepted.
We reserve the right to review, refuse, limit, or cancel an order where reasonably necessary, including in situations involving:
- Incorrect pricing or product information
- Inventory or availability issues
- Suspected fraudulent or unauthorized transactions
- Shipping restrictions
- Incorrect or incomplete customer information
- Technical or system errors
- Other circumstances that prevent us from reasonably fulfilling the order
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
5. ORDER CANCELLATIONS
Because orders may enter our processing and fulfillment system shortly after purchase, cancellation requests must be submitted as soon as possible.
Customers may request cancellation within 12 hours of placing an order by contacting:
After this period, your order may already have entered processing, fulfillment, or shipping preparation and cancellation may no longer be possible.
If an order can no longer be cancelled, you may wait for delivery and request a return in accordance with our Returns & Refund Policy.
6. OUR RIGHT TO CANCEL AN ORDER
HuggyMama reserves the right to cancel or refuse an order where necessary.
This may include situations such as:
- A significant pricing or website error
- Incorrect product information
- Products becoming unavailable
- Shipping restrictions to a particular destination
- Unusually high or unexpected shipping costs
- Suspected fraudulent activity
- Technical errors affecting the order
If we cancel an order that has already been paid for, we will issue a refund for the amount paid.
7. SHIPPING, DELIVERY & RISK OF LOSS
Once an order has been handed over to the shipping carrier, the carrier becomes responsible for transporting the package to the delivery address provided at checkout.
Delivery estimates may be affected by carrier delays, weather, customs processing, incorrect addresses, holidays, or circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete shipping address.
If tracking information confirms delivery to the address provided with the order, customers should first check with household members, neighbors, building management, or the relevant carrier before contacting us regarding a missing package.
Where appropriate, we may assist customers in contacting the shipping carrier or reviewing available tracking information.
8. CUSTOMS, DUTIES & TAXES
Depending on the destination and applicable shipping arrangement, taxes, duties, customs fees, or other import charges may apply.
Where such charges are not included at checkout, the recipient may be responsible for any applicable customs duties, taxes, or import fees imposed by the destination country.
HuggyMama cannot guarantee how local customs authorities will assess or process an individual shipment.
Customers are responsible for complying with applicable import requirements in their country or region.
9. SAFE USE OF THE HUGGYMAMA BABY POUCH
IMPORTANT SAFETY INFORMATION
The HuggyMama hoodie includes a soft front pouch designed to allow an adult wearer to keep a baby close while wearing the garment.
The pouch is a garment feature and is not a substitute for a certified baby carrier, sling, wrap, or car seat.
For safe use:
- The baby's face must remain visible and unobstructed at all times.
- The baby's nose and mouth must never be covered.
- The baby's airway must remain clear.
- The baby's chin should not be pressed against their chest.
- The adult wearer must remain fully attentive and maintain appropriate physical support of the baby.
- The wearer should remain upright while the baby is positioned in the pouch.
- Never use the pouch while sleeping or when the wearer is unable to continuously supervise the baby.
- Do not use the pouch while driving, cycling, running, cooking, handling hot liquids, climbing, or performing activities where there is a risk of falling.
- Follow the age, size, weight, and product-use guidance provided on the relevant product page.
- Parents or caregivers of premature, low-birth-weight, or medically fragile babies should seek guidance from an appropriate healthcare professional before use.
- Inspect the garment, pouch, seams, zippers, and other components before each use.
- Stop using the product immediately if any part appears damaged or unsafe.
The adult wearer remains responsible for continuously supervising and appropriately supporting the baby.
HuggyMama is not responsible for injuries, loss, or damage resulting from misuse, failure to follow safety instructions, unsupervised use, use outside the stated product guidance, or use of a damaged product.
10. INTELLECTUAL PROPERTY
All content appearing on huggymama.com, including but not limited to:
- Product designs
- Product photographs
- Videos
- Graphics
- Written content
- Logos
- Brand names
- Illustrations
- Website layouts
- Product descriptions
- Other visual and written materials
is owned by HuggyMama or used with appropriate permission or licensing.
This content is protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes. You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission.
11. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides the e-commerce technology that allows us to offer our products and process transactions. However, purchases made through our website are transactions between you and HuggyMama.
Shopify is not responsible for the products sold by HuggyMama, the fulfillment of your order, or any issues arising directly from your purchase from us.
12. LIMITATION OF LIABILITY
To the extent permitted by applicable law, HuggyMama will not be responsible for losses or delays caused by circumstances beyond our reasonable control, including carrier delays, customs processing, natural events, service interruptions, technical failures, or other unforeseen circumstances.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
13. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to HuggyMama's business and the jurisdiction in which it operates, unless otherwise required by applicable consumer protection laws.
Nothing in these Terms limits any mandatory consumer rights that may apply to you under the laws of your country, state, or region.
14. CUSTOMER RESPONSIBILITIES
By placing an order with HuggyMama, you agree to:
- Provide accurate contact and shipping information.
- Use our products in accordance with the applicable instructions and safety guidance.
- Review our Returns & Refund Policy before purchasing.
- Review our Shipping Policy for information regarding delivery.
- Contact us promptly if you experience an issue with your order.
- Use our website and services lawfully and responsibly.
Our policies, including our Privacy Policy, Shipping Policy, and Returns & Refund Policy, form part of the terms applicable to your purchase.
15. ORDER ISSUES & PAYMENT DISPUTES
If you have a problem with an order, delivery, product, or payment, please contact us first so that we have an opportunity to investigate and resolve the issue.
You can reach our customer support team at:
Email: huggymama.co@gmail.com
When contacting us, please include your order number and a clear description of the issue where possible.
We will review legitimate concerns and work with you to find an appropriate resolution in accordance with our policies and applicable consumer protection laws.
If a payment dispute or chargeback is initiated, we may provide the payment provider with relevant information regarding the transaction, including order details, shipping records, tracking information, delivery confirmation, and customer communications, where appropriate.
16. NO UNAUTHORIZED USE OR FRAUDULENT ACTIVITY
We reserve the right to investigate orders or transactions that appear to involve unauthorized payments, fraudulent activity, abuse of promotions, or other misuse of our website.
Where permitted by law, we may cancel suspicious transactions and provide relevant transaction information to payment processors or appropriate authorities when reasonably necessary.
17. NO PARTIAL REFUNDS
Unless otherwise required by applicable law or expressly provided for under our Returns & Refund Policy, HuggyMama does not offer partial refunds for products that have been purchased and retained by the customer.
Where a return is approved, the available resolution will be determined in accordance with our Returns & Refund Policy.
We do not guarantee that partial refund requests will be accepted.
18. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, products, services, policies, or applicable legal requirements.
The latest version will always be made available on our website.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
19. CONTACT US
If you have any questions about these Terms of Service, your order, or our policies, please contact us:
HuggyMama
Website: huggymama.com
Email: huggymama.co@gmail.com