At HuggyMama, we want your order to arrive safely and smoothly. This Shipping Policy explains how we process, prepare, and deliver orders placed through huggymama.com.
By placing an order with HuggyMama, you acknowledge the shipping information and estimated delivery timeframes described below.
1. ORDER PROCESSING
After your order is successfully placed, our team will prepare it for shipment.
Processing time
Orders are typically processed and prepared for dispatch within:
1–3 business days
Business days do not include weekends or applicable public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
During periods of unusually high order volume, promotions, holidays, or other operational circumstances, processing may take longer than the standard timeframe. If this occurs, we will make reasonable efforts to keep affected customers informed.
2. ESTIMATED SHIPPING TIMES
Our standard international delivery estimate is:
7–15 business days after dispatch
This means the typical overall timeframe from placing an order to delivery is approximately:
8–18 business days
Please note that these are estimated delivery times, not guaranteed delivery dates.
Actual delivery times may vary depending on your destination, carrier operations, customs processing, weather, holidays, and other circumstances outside our reasonable control.
For some destinations, delivery may take longer than the estimated timeframe.
3. PRIORITY SHIPPING
If a Priority Shipping option is available and purchased at checkout, your order may receive priority during our fulfillment process.
Priority Shipping is intended to speed up order processing and dispatch. It does not guarantee a specific delivery date or eliminate potential carrier, customs, or transit delays.
The estimated shipping time provided at checkout remains an estimate.
4. SHIPPING CARRIERS
Depending on your destination and the shipping service selected, your order may be transported by one or more shipping partners.
Our logistics network may include carriers such as:
- United States: USPS, UPS, FedEx
- United Kingdom: Royal Mail, Evri, Yodel, and other local carriers
- European countries: national postal services and regional delivery partners
- International shipments: YunExpress, DHL, and other logistics partners
A parcel may be transferred between carriers during its journey. For this reason, the carrier shown at the beginning of the shipment may differ from the carrier responsible for final delivery.
5. TRACKING YOUR ORDER
Once your order has been shipped, we will send a tracking number to the email address provided during checkout.
You can use our Track Your Order page on huggymama.com to check the latest available shipping information.
International shipments may sometimes experience periods where tracking information does not change for several days. This can happen while a parcel is traveling between facilities, undergoing customs processing, or being transferred between international and local carriers.
A temporary lack of tracking updates does not necessarily mean that your package has been lost.
If your tracking information has not changed for an extended period, please contact us at:
and we will be happy to help review the shipment.
6. CUSTOMS, DUTIES & TAXES
Depending on your shipping destination, your order may be subject to customs procedures, import duties, taxes, or other fees imposed by local authorities.
Where applicable, any such charges may be the responsibility of the recipient.
Customs policies vary between countries, and HuggyMama cannot control the amount, timing, or assessment of charges imposed by local customs authorities.
Customers are responsible for providing accurate information required for successful delivery and complying with applicable import requirements in their country.
7. SHIPPING ADDRESS
Please carefully review your shipping information before completing your purchase.
We are unable to guarantee that an address can be changed once an order has entered processing or been shipped.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address change will be possible after the order has been processed.
Once a parcel has been handed to the carrier, any available address-change options may need to be handled directly with the shipping carrier.
8. UNDELIVERABLE OR RETURNED PACKAGES
A package may be returned to the sender if, for example:
- The shipping address is incorrect or incomplete
- The recipient refuses delivery
- Delivery attempts are unsuccessful
- The recipient does not collect the package within the carrier's holding period
- Local delivery or customs requirements are not completed
If a package is returned because of incorrect information provided by the customer, refusal of delivery, or another circumstance within the customer's control, additional shipping costs may apply if the customer requests that the package be sent again.
If a parcel is returned to us, please contact huggymama.co@gmail.com so we can review the available options.
9. DELIVERED PACKAGES
If the carrier's tracking system shows that a package has been delivered, we recommend checking:
- Your mailbox or usual delivery location
- With other members of your household
- With neighbors
- With building reception or management, if applicable
- Any delivery photo or confirmation provided by the carrier
If you still cannot locate the package, please contact us as soon as possible.
We may ask you to provide additional information so that we can investigate the delivery with the carrier.
Once a carrier confirms delivery, any investigation or claim may also be subject to the carrier's procedures and requirements.
10. LOST OR SIGNIFICANTLY DELAYED PACKAGES
Although we work with tracked shipping services, international shipments can occasionally experience unexpected delays.
We generally recommend allowing sufficient time for international transportation and customs processing before a parcel is considered potentially lost.
If your tracking information has remained unchanged for an unusually long period, please contact us at:
We will review the available tracking information and, where appropriate, work with the shipping carrier or logistics provider to investigate the shipment.
11. SHIPPING PROTECTION
If Shipping Protection is offered and purchased during checkout, your order may receive additional protection according to the specific terms of that service.
Coverage, eligibility, claim deadlines, and required documentation may vary depending on the protection service selected.
Please refer to the applicable Shipping Protection terms provided at checkout for full details.
12. DELIVERY DELAYS
HuggyMama is not responsible for delays caused by circumstances outside our reasonable control.
These may include, but are not limited to:
- Severe weather
- Natural disasters
- Customs inspections or delays
- Public holidays
- Carrier disruptions
- Transportation interruptions
- Strikes or labor disputes
- Port or airport closures
- Unexpected logistics issues
- Government restrictions
- International supply chain disruptions
When these situations occur, we will make reasonable efforts to assist customers and provide available tracking information.
13. SHIPPING TIME ACKNOWLEDGEMENT
By placing an order with HuggyMama, you acknowledge that shipping estimates are provided for guidance and may vary depending on destination and circumstances beyond our control.
A delay within or reasonably around the estimated delivery timeframe does not automatically mean that an order has been lost.
We will provide valid tracking information once your order has been dispatched and will make reasonable efforts to assist with shipping-related questions.
14. CONTACT US
If you have any questions about your shipment, tracking information, or delivery, please contact us:
HuggyMama
Email: huggymama.co@gmail.com
Website: huggymama.com
When contacting us about an order, please include your order number whenever possible so that we can assist you more quickly.
15. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping services, logistics partners, business practices, or applicable requirements.
The latest version of this policy will be published on huggymama.com.